Licensing for Power Virtual Agents

 

Licensing for Power Virtual Agents

This whole topic includes details about Power Virtual Agents Licensing.

Power Virtual Agent is available in the US Government Community Cloud (GCC) plan. There’s an update the GCC High Plan is estimated to be available by the end of 2021.

Power Virtual Agents for Microsoft Teams plan

Power Virtual Agents for Microsoft Teams enables customers to build conversational interfaces within Microsoft Teams. The chatbots can use data stored in Microsoft Dataverse for Teams or many other sources using the supplied standard connectors.

Power Virtual Agents app in Microsoft Teams are available as part of select Microsoft 365 subscriptions with Microsoft Power Platform and Microsoft Teams capabilities, excluding plans for US government environments (GCC, GCC High, and DoD) and EDU A1 and SUB SKUs.

This table compares key capabilities in the Power Virtual Agents for Microsoft Teams plan, which is available in select Microsoft 365 subscriptions, against the standalone Power Virtual Agents subscription.

Capability	Select Microsoft 365 Subscription	Power Virtual Agent Subscription
Deploy bot to channels	Microsoft Teams	Any channel support by Power Virtual Agents
Power Automate Connectors	Standard connectors available for flows trigger from power Virtual Agents.	Premium connectors available for flows triggered from Power Virtual Agents.
Web Security	Secure access enabled by default, no ability to generate secrets to enable secure access	Ability to generate secrets and turn on or off secure access as wanted by the bot author
Use Microsoft Bot Framework Skills	Not Available	Ability to extend Power Virtual Agents bots with Microsoft Bot Framework skills
Integrated Microsoft Bot Framework dialogues	Not available	Develop custom dialogs With Bot Framework Composer
Hand off bot Conversation to a live agent	Not available	Trigger hand-off to a live agent

Upgrading Your License

To access the full range of Power Virtual Agents capabilities, you need to upgrade your plan to a standalone Power Virtual Agents subscription. After you upgrade your license, you can continue using the same bot in the same environment. Capabilities that were previously only available in a standalone license will now be available.

You can upgrade from within the Power Virtual Agents app for Microsoft Teams when prompted, as in the following example when publishing to other channels:

You can also Start 60 days Trail of Power Virtual Agent to try out all the capabilities. You'll be prompted to sign up for a trial if you try to create a bot without a license.

Stand Loan Power Virtual Agents Subscription

The standalone Power Virtual Agents subscription allows you to build chatbots on any supported channel and connect to any data using premium connectors. You can obtain a standalone Power Virtual Agents subscription from the Microsoft 365 admin center.

Other Subscription that included in Power Virtual Agent

Entitlements for Power Virtual Agents are included in Digital Messaging and Chat add ons for Dynamics 365 Customer Service.

 

 

Power Apps Virtual Agent Overview

Power Virtual  Agents overview

 Power Virtual Agents let you create powerful chatbots that can help you answer the questions posed by your customers, other employees, or visitors to your website or service.

These bots can be created easily without the need for others .Some of the ways that Power Virtual Agents bots have been used include:

* Sales help and support issues

        * Opening hours and store information

* Employee health and vacation benefits

        * Common employee questions for businesses

Power Virtual Agents is available in standalone web app, and also discrete app within Microsoft Teams. Most of the functionality between the two is the same. 

But, there might be different reasons to choose one version or the other based on the ways you want to use Power Virtual Agents.

                Power Virtual Agent version                           Use Cases

                Web app at 

https://web.powerva.microsoft.com * You're an IT admin and want to create bots for                                                                                            your customers to engage with, and want to                                                                                              trial or test Power Virtual Agents

      Microsoft Teams app         * You're familiar with advanced chatbot                                                                                                      concepts, such as entities and variables, and                                                                                              want to create complex chatbots

                                                                * You're an employee or member of an                                                                                                           organization  and want to create chatbots to                                                                                               answer common questions posed by other                                                                                                   employees or teammates

                       * You want to use advanced concepts, such as                                                                                              entities and  variables, but have the chatbot                                                                                                  available only internally

                                                                                       * You want to create and distribute a chatbot in                                                                                              the shortest time possible

Important information

* Microsoft Power Virtual Agents is not made available as a medical device for the diagnosis of disease other conditions, or in the cure, treatment or prevention of disease, or otherwise to be used as a component of any clinical offering or product, and no license or right is granted to use Microsoft Power Virtual Agents.

*  It is not designed or intended to be a substitute for professional medical advice, diagnosis, treatment and should not be used as a substitute for, or to replace, professional medical advice, diagnosis, treatment, or judgment.

* It should not be used for emergencies and does not support emergency calls. Any chatbot you create using Microsoft Power Virtual Agents is your own product or service, separate and apart from Microsoft Power Virtual Agents. 

* You are solely responsible for the design, development, and implementation of your chatbot (including incorporation of it into any product or service intended for medical or clinical use) and for explicitly providing end users with appropriate warnings and disclaimers pertaining to use of your chatbot. 

* You are solely responsible for any personal injury or death that may occur as a result of your chatbot or your use of Microsoft Power Virtual Agents in connection with your chatbot, including (without limitation) any such injuries to end users. 

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