SAP CRM FUNCTIONAL COURSE Conetent
- Overview of the SAP CRM Functional Training
SAP CRM FUNCTIONAL
- Introduction to SAP CRM
- ASAP Methodology
MASTER DATA
- Organizational Management
- Territory Management
- Business Partners
- Products
MARKETING
- Marketing Planning & Campaign Management
- Marketing Calender
- BP Segmentation ( Info Set, Attribute List, BW Query)
- Mail Forms
- ELM ( External List Management)
- Campaign Excecution
- Lead Management
- Survey Management
- Product Proposal
SALES PROCESS
- Opportunity Management
- Business Activitiy / Tasks
- Quotation Management
- Sales Order Management /Contract Managemnt
SERVICES
- Installed Base Management
- Service Agreements
- Service Contracts
- Service Order Management
- Complaints andReturns
- In house repair
- Warranty Claims
MIDDLEWARE
- Solution Overview
- Data Exchange with R/3 Part 1
- Data Exchange with R/3 Part 2
- Middleware Operations
WEB UI
- Business Roles
- Navigation Bar Profile
WORK CENTER WORK CENTER GROUPS LOGICAL LINKS
- Layout Profile
- PFCG Role
BASIC FUNCTIONS
- Partner determination Procedure
- Text determination Procedure
- Status Profile
- Subject Profile
- Org Data Determination
- Incompletness Procedure
- Action Profiles
- Pricing
- Transaction Processing
- Item Category
- Item Category Determination
- Date Management
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